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Japan House
Japan House is a program sponsored by the Japanese Ministry of Tourism. With locations in Sao Paolo, London and Los Angeles, Japan House seeks to introduce people around the world to Japanese culture through art, music, history, food, and other unique and interesting programs. Japan House includes a library, art exhibits, restaurant, retail, performance venue, and other space showcasing Japanese culture.
Case Study
Japan House is a program sponsored by the Japanese Ministry of Tourism. With locations in Sao Paolo, London and Los Angeles, Japan House seeks to introduce people around the world to Japanese culture through art, music, history, food, and other unique and interesting programs. Japan House includes a library, art exhibits, restaurant, retail, performance venue, and other space showcasing Japanese culture.
Japan House worked with ICG in Los Angeles in two key areas: to recruit a General Manager to oversee the location, and to develop the signature service culture program that all team members would be required to master.
Both of these efforts presented unique challenges; the General Manager required needed to be steeped in Japanese culture and language, while also having the leadership and hospitality skills needed to lead such a diverse operation. The service culture program needed to embrace Japanese culture in every facet - from content to design to delivery – while imparting key guest interaction components in a multi-venue environment.
ICG underwent a global search for the General Manager and found the ideal candidate after a thorough and wide search and assessment process. The service culture program was developed and in place prior to opening, delighting the operational team in place as well as the Japan House leadership team.
“We truly leveraged our experience working in Japan with our hospitality and service expertise gathered globally for the last 10 years in the development of this bespoke program” said Louis Roden, ICG’s CEO. “We had never done anything like this before for such a niche operation – Japan House is a museum, library, performance venue, and restaurant all in one location. It was exciting building a program for them that could impact at so many levels.”
Please visit Japan House at the link below.
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